In Jabber a user can set a preference to use a physical desktop phone for making and receiving calls, rather than using the Jabber softphone. In case of Extension Mobility, there is a potential synchronization issue with the Cisco Jabber Presence functionality. Specifically when using Extension Mobility (EM). Still, there are challenges on the integration and seamless interworking with Cisco desktop telephones. The rich set of features and integration capabilities makes Cisco Jabber a very streamlined and versatile solution. For example, via the Click to Call feature one can dial with a single click an outlook contact via Jabber. Outlook integration facilitates the use of Outlook contact data within Jabber.Also real-time screen sharing is supported. It is possible to share documents and screenshots. Sharing During chats, calls and conferences, Jabber supports a rich set of features to share and distribute information.It is possible to handover call from the computer to a desktop telephone or to forward incoming calls to other destinations. The jabber client contains a full-featured softphone. Voice and video calls and conferencing These functions are available from the user’s desktop or laptop.Chats can be established between two users or among multiple Jabber users in a group chat. Chat functionality provides secure instant messaging/chatting between Jabber users.It is also possible to define and use customized status messages. Jabber indicates whether someone is available, away or cannot be disturbed. Presence functionality shares and displays status information between Cisco Jabber users.Jabber combines a powerful set of communication features:
The Cisco Jabber featuresĬisco Jabber is a suite of Unified Communications applications that support seamless interaction between end-users for all types of clients: Android, iPhone/iPad, Mac and Windows. Cisco subsequently integrated the Jabber application into their Unified Collaboration portfolio. The company and technology behind Jabber XCP was acquired by Cisco Systems in 2008.
One of the first commercial implementations of XMPP was Jabber XCP.
Jabber technology has also been used in other applications, including VoIP signaling, gaming and social networking. The protocol was developed around 20 years ago for near real-time instant messaging (IM), sharing presence information and contact list maintenance. XMPP is the open technology for instant messaging and presence. Or, click the button below and try immediate our powerfull Forwarding Assistant.Īlthough we refer to Jabber as the Cisco UC solution, Jabber is originally the name of the Extensible Messaging and Presence Protocol (XMPP). Then, we explore the opportunities to blend the Jabber functionality with other communication channels. First, we describe a little bit more what Cisco Jabber is and what features it supports. The good thing is that there are smart solutions for this, which we cover in this blog. Forwarding must be activated manually in the Jabber client. Moreover, Jabber also doesn’t support automatic forwarding. There are synchronization issues when Jabber is used in combination with the Cisco Extension Mobility feature. This interworking between Jabber and other communication devices doesn’t work flawlessly. People also ask for a configurable, automatic call forwarding function where incoming calls are forwarded to another phone number – for example their mobile phone – if they are not at their desk. These are still the preferred device for voice calls in many organizations. Although Jabber is a powerful application, there is often a requirement to combine the Jabber functionality with desktop phones. It offers a rich blend of chat, voice and conferencing functions on computers, tablets and smartphones. Cisco Jabber is a feature-rich Unified Communications application for companies and organizations.